Return and Refund Policy
- Customers may cancel their orders at the time of order verification or before the products are dispatched.
- Customers may also choose not to accept an order at the time of delivery. In such cases, the product will be returned to the original warehouse.
- For prepaid orders cancelled under the above circumstances, Spectrum Agrotech will refund 100% of the transaction amount. The refund will be credited to the customer’s original payment method within 7–10 working days from the date of confirmation of the cancellation.
- Customers may request a return if the product is received in a damaged, defective, or otherwise unacceptable condition.
- Returns for damaged or defective products will be accepted only when the damage or defect can be verified at the time of delivery. This applies to both Cash on Delivery (COD) and prepaid orders.
- Spectrum Agrotech reserves the right to specify a return window for certain products. Where applicable, customers may return a product within the specified return period if it does not meet their expectations or requirements.
- Products for which no return window is specified will be considered non-returnable, except in cases where the product is found to be damaged or defective at the time of delivery.
Refund Processing
Spectrum Agrotech will process the refund for eligible returned products within 7 working days from the date the returned product is received at our warehouse.